The order came in a very timely manner. The package arrived along with another item I bought from another seller. Packages arrive at the same time and both had some wet spots on it (possibly oil). But when I inspected the box for this chair, it is well packed and all items have plastic seals and bags. So it was intact and clean. Everything was labelled correctly and they even have a cute little tool (tiny and cute screwdiver).The assembly is easy. At first I thought there were no instructions and I am missing items. But when I started opening all the bags, intending to "figure it out", I found the instruction sheet in the back of the seat piece. AND ITIS VERY CLEAR. Short, clear and precise. I started from the bottom and worked my way up. Total time: 2 hours and 40 mins. This is because at the end of it, attaching the arm rest and back piece, I realized I mis-understood the manual. It said the other way around. So I had to un-screw it and switch it.The only thing I have to mention is when you start putting the back and arm pieces, lean it on another chair if you are alone. It will fall if you do not have anyone with you. It is heavy and it won't hold in place if you do not either lean it on a chair or table OR if you do not lay the whoe thing down.In terms of quality, as I assembled it, it was the little things. The metal work is a bit mushy BUT, the metal is thick. It is sturdy enough to serve it's purpose. The arm rest has some small scratches on the insides and by the parts where you put your nails and screws in (right round the hole areas and eyon) it. BUT, You won't see it and specifically look for it when you sit here, right? It is unnoticable if you do not specifically look and put your hands in smooth test for it. The leather stitching is a little too tight when I inspected it though, as if the fabric was extended a little too much. But it is okay after everything was assembled. It was just perfect and soft looking afterwards. Just do not pull the fabric or rub on it.The seat and cushion though are SO SOFT AND COMFORTABLE! The chair itself was the perfect size for me. I am 4'11 and 122 lbs. It is firm and cushy for me. The back support was very "pocky" for my neck and spine. After working for an hour or so my back, neck and spine gets intense and I lean back to a very pocky chair that eases my neck and back of my shoulders. The spin is stable too and the roll is easy and smooth, even with my 2" carpet.But I always recommend everyone to wipe the whole thing up. Just to make sure the leather and the whole chair itself is clean. I think this will last a long time for me. :DIt is pretty. It is comfortable. And it serves it's purpose. I think for the price I got it for, IT IS 100% SATISFACTORY.